About CPI
Computer Projects of Illinois, Inc. (CPI) is a privately held corporation that delivers market-leading software solutions to the law enforcement industry. CPI develops & maintains many different best-in-class, mission-critical criminal justice solutions for law enforcement & public safety agencies around the world with their OpenFox® Product Suite. The work we do is unique & highly rewarding. Working in a creative environment where an excellent work-life balance ensures that all employees are happy & productive and supported by outstanding benefits. We have fun, but at the end of the day, all our hard work impacts the safety of citizens & law enforcement officers across the country. Work hard. Play hard. Save Lives.
About The Role
We are looking for an Account Manager to join CPI! We are looking for a professional who can work in a fun, fast-paced, and fluid environment. Working alongside sales teammates, you will need to bring a creative mindset, detail-oriented focus, and strategic acumen to build and grow long-term business partnerships across customers and our partners.
Responsibilities
- Build long-term relationships with customers, prospects, and partners from onboarding to advising them throughout their customer lifecycle.
- Analyze sales KPIs, trends, growth/lost business, and upsell opportunities and provide actionable recommendations for team improvements.
- Serve as a CPI brand ambassador for existing and new products, developing a tailored sales approach
- Maintain and grow sales by identifying new upsell and cross-sell opportunities.
- Identify at-risk clients, resolve conflicts and advise them to find success with the OpenFox product suite
- Partner with our Project Management team to define a strategic plan and execute high-performing client projects.
- Work to consistently meet deadlines, remain within budget, and boost sales
Requirements
- Bachelor’s degree OR the equivalent in work experience.
- 5+ years of experience in sales, account management, or project management.
- Proven track record exceeding growth goals.
- Excellent multitasker with keen attention to detail.
- Experience building long-term professional relationships.
- Strong written, verbal, and presentation skills.
- Willingness to travel to client sites, prospect sites, and trade shows
Preferred
- Experience working in or with law enforcement or government
- Experience working in IT
- Experience selling software and services
- Knowledge of the NCIC and Nlets systems
- Experience working with Google software such as Gmail, Sheets, Drive, etc.
Background Check
CPI has contracts with State, Federal, and Local Law Enforcement Agencies. As a result of this activity, CPI personnel encounters sensitive data, including Criminal History Records. Therefore, each candidate must pass an extensive background check.
