OpenFoxⓇ Messenger is used by more law enforcement users than any other workstation software. No other workstation software provides the same combination of power, ease of use, and information security. Messenger is a cost-effective solution that allows an agency to provide its officers with more information, better information, and more timely information than was ever possible before.
Hit Confirmations
A positive hit response from NCIC, Messenger displays a link to cast the return into a YQ transaction. When this is clicked, Messenger opens the YQ form and fills in the destination, case number (OCA), NCIC number (NIC), request type (TYP), and record identifier fields. In the case of a wanted person record, that includes the name (NAM), date of birth (DOB), and sex (SEX) fields. The message casting options can be customized to fit the exact requirements of the state’s users; however, Messenger typically provides the following casting options out of the box:
- Send a hit confirmation (YQ) when an NCIC hit is received
- Respond (YR) to a received hit confirmation request (YQ)
- Mark an NCIC record as located after the hit has been confirmed by the entering agency
- Send QR and IQ queries directly from NCIC III responses
- Prefill demographic data for NCIC enter wanted person (EW) transaction from the data in an NCIC III response
Image Handling
Messenger natively supports images, whether the images are returned from NCIC, an in-state hot files database, a driver license return (in state and out of state), or as part of an NLETS TIPS (Targeted Interstate Photo Sharing) message. When received at an agency, the image is displayed directly in line with the rest of the message content. Images can be saved to a computer or printed right from the message display. This can be useful if an agency wants to print out a full page copy of an image without the rest of the message text. The user can zoom the image in or out, crop the image, rotate the image, flip the image horizontally or vertically, and adjust the brightness or contrast of the image right in the Messenger application Messenger also allows users to send files and documents to another user or agency as easily as through email. Attachments are secured to CJIS standards and above the high standards of dedicated law enforcement networks.
Messenger Workstation In Action
This OpenFox® product is currently in use by:
Texas Department of Public Safety
Initial offender intake including personal demographics, offense details, court orders, and supervision plans.
Indiana State Police
Track progress in rehabilitation, parole/probation check-ins, and required reporting obligations.
And Many More
System-triggered reminders to officers, offenders, and relevant agencies ensure key tasks are not missed.
The United States Air Force
Periodic audits, outcome reporting, trend analysis to inform policy and operational decisions.
Features Overview
Messenger Workstation works just like an email program, and you can share images and other documents just as easily as you do through email. The only difference is that Messenger Workstation communications are secured to the standards of any dedicated law enforcement network. Highlights include:
- Familiar interface — Modeled after standard email software such as Microsoft® Outlook, Messenger is intuitive and easy to use. Just like an email program, your messages are organized into folders.
- Multiple monitor capability — Forget about swapping between windows to view your responses. Messenger conveniently displays your list of responses right next to the message text.
- Save time — Tired of copying information from a response message and pasting it into a form? Messenger provides links directly in the message text.
- Code lists — When you select an NCIC code from a list, Messenger immediately displays the text meaning of the code right in the form. Using Messenger, you’ll never have to guess if you have the right code selected again.
- Make it yours — With so many user-selected options, Messenger allows each individual to custom tailor the software to their own unique preferences.
- Help files — Messenger includes complete electronic copies of the following national standard manuals right in the application. Best of all, the information in these manuals is updated every time new changes are released.
Want To Know More?
If you are looking to acquire a workstation for law enforcement communications that is CJIS compliant and offers quick, reliable information delivery, contact CPI OpenFox today. Feel free to reach out to us for more information about our Messenger Workstation or to get started with implementation.
Centralized Data Repository
All offender records, including offense history, supervision status, court orders, and rehabilitation programs, are stored in one secure system.
Automated Alerts & Notifications
Automatic reminders for court appearances, compliance check-ins, and when court-mandated requirements are due.
Role-Based Access Controls
Granular permissions allow agencies to share data securely while restricting access based on role, reducing the risk of unauthorized disclosure.
